FAQ

Answers to your most frequently asked questions

A single entry costs 9,90€, but it is not advantageous, we definitely recommend to buy our Classic membership.

It costs €1.90 to set up, then you top up the credit you draw from. Entrance to the gym starts from 4,50€ (depending on the time of day). Importantly – this membership is no strings attached – you only pay for what you practice.

We offer 5 memberships – one with no commitment, 4 with annual commitment. We will try to briefly describe the differences between the various memberships, more info can be found HERE, or contact us by email or phone.

Classic membership – no commitment – you charge the credit from which you draw, pay for individual entries.

Economy membership – with a one-year commitment – convenient for those who only go to the gym between 10:00 and 15:00. Economy membership includes unlimited access to the fitness center from 10:00 am to 3:00 pm during the week and all day on weekends and holidays.

Standard membership – with a one-year commitment – ideal for those who go to the gym at least 2 times a week and like to occasionally attend group exercise classes. This membership also includes towel service and discounts on other services (tennis courts, massages) and all products.

Premium FIT Membership – with a one-year commitment – this membership offers unlimited access to the fitness centre, regardless of the time of day. Towel service is also available.

Premium membership – with a one-year commitment – membership that offers unlimited use of our services such as access to the gym and group exercise classes. Of course there is also a towel service and discounts on other services (tennis courts, massages) and all products.

It depends on how often you plan to go.

It depends on how often you plan to walk.

  • If you’re short on funds, a Classic membership is perfectly sufficient – you top up the credit you draw from.
  • If you prefer to walk during the week between 10:00 and 15:00, our annual Economy membership is ideal for you.
  • If you don’t want to be tied down by time and want to enjoy unlimited access to the gym, we have created the Premium FIT annual membership just for you.

In our fitness centre you can also use a Multisport card or UpBalansea. Both can be used for access to the fitness center and selected group exercise classes at NO EXTRA CHARGE:

Important – it is also possible to make a reservation for those group exercises that are not included in Multisport/UpBalansea. However, admission to these group shows is charged according to the Classic price list.

No, you don’t. We only recommend registration for clients who wish to attend group classes and therefore make reservations. You can find the whole procedure HERE.

Important – it is also possible to make a reservation for those group exercises that are not included in Multisport/UpBalansea. However, admission to these group shows is charged according to the Classic price list.

If you only use Multisport/UpBalansea for gym memberships, you do not need to register at all.

We don’t track your time – stay in the gym as long as you need 🙂

Sometimes it happens that you can’t make a booking for a group exercise or other service (tennis, badminton). There could be several reasons, let’s take a look at some of them:

  • First and foremost, it is important to distinguish whether you are not even logging in or “just” creating a reservation.
  • Do you have a FitCamp membership – either ours or Multisport/UpBalansea? If you don’t have a membership, you won’t be able to log in to the system and therefore you won’t be able to make a booking.
  • If you have a membership, make sure you enter your login details: your name should be your surname WITHOUT CAPITAL LETTERS, password is a 6-digit number from the back of your card (or 8-digit number in case of Multisport or your ID from the app in case of UpBalansea).
  • Managed to log in but still can’t make a booking? Please make sure you have enough credit to make a reservation. Also, check the bookings you have already made – credit is blocked for bookings you have already made, so take this into account as well.

Have you checked all the steps and still can’t create a booking? Email us at marketing@fitcamp.sk or use Live Chat and we’ll look into it.

Yes, of course. After logging into your account, click on “Tennis Courts” and choose the time you want to play tennis. A window will pop up where you can see the beginning, the place and the end – and below that a drop down menu. which, when clicked, allows you to choose when your booking should end.